It is the responsibility of the client to know their coverage and benefits and whether or not their insurance or Medicaid is active.
If for any reason, a client loses their insurance coverage or Medicaid, it is the responsibility of the client to inform our office immediately.
If for any reason, a client’s insurance or Medicaid does not cover counseling at the time that services are rendered, the client is responsible for payment of the full amount outlined in the Declaration of Practice.
Please keep in mind that not all insurance plans cover individual or family counseling, so in order to prevent future problems in our billing department, please contact your insurance company or Medicaid to verify coverage.
Before a client’s scheduled appointment, you will receive a text message the day prior asking that you either “Confirm” (C) or “Reschedule” (R) the appointment. If you decide to reschedule, please contact our office during normal business hours to make another appointment.
Text messages are a courtesy reminder to the client. If a client does not receive a text message, the client is still responsible for the appointment.
Late Cancellations/No Shows
If a client cancels the same day of the appointment or does not show up (i.e., NO SHOW), then the client will be charged a $50.00 fee. This fee is not covered by insurance or Medicaid and must be paid in full before another appointment can be made.
If a parent or client becomes sick the day of his or her appointment, our office requests that you contact us by 9:00am to prevent a late cancellation charge to your account. Any cancellation made after 9:00am is subject to a late cancellation charge.
Clients are required to place a credit card on file for the purpose of charging (a) copays, (b) balances, and (c) missed appointments. Over the years many clients have requested to place a credit card on file to make payments more efficient, especially when multiple family members have scheduled appointments. This is especially beneficial for parents whose teenagers drive to their appointments, or if clients forget their credit card at home. The credit card authorization form can be downloaded here.
We accept the following forms of payment: (a) cash, (b) money orders, (c) credit cards, and (d) PayPal. Personal checks are NOT accepted. For PayPal users, you have the option of sending a payment prior to the session. This may be beneficial for parents of adolescent children, or for those individuals who typically do not carry cash.
If you have an outstanding balance that you need to resolve, you may select the "Pay Now" option below. This method of payment goes through PayPal. You do not need a PayPal account to use this option, and you will not be charged any hidden fees.
If a client has an overdue balance on their account, they will have 90 days to reconcile the balance. Partial payments are acceptable; however, an appointment cannot be rescheduled until the balance is paid in full. After 90 days, any overdue balance will be turned over to the collection agency.